Terms and conditions
T E R M S A N D C O N D I T I O N S
S A L E S
Please email and enquire for further assistance or to ask questions before purchasing. Please view photos carefully. All sales are final on rugs or although exchanges are accepted.
S H I P P I N G
All Items are shipped Worldwide, dispatched direct from Essaouira and occasionally from Marrakech Morocco as well as from London UK. Country of dispatch will be indicated on product listing. Items are sent by secure fast couriers POSTEMAROC AMANA, DHL or UPS with guaranteed delivery.
Delivery time within 3-5 Business Days to U.S.A, UK and Europe.
Australia, Asia and Oceania delivery within 4-8 days depending on location and customs.
Everywhere else 6-8 Days.
Items not in stock are made to order please allow up-to 4-8 weeks for Rattan and Raffia items.
E X P R E S S D E L I V E R Y
Express Delivery - Due to the transit route distance from Essaouira to Casablanca Airport to reach the final global destination the quickest delivery timeframe is 3 days. DHL offer Express delivery for arrival within 3 days to your door. Please enquire should you require Express Delivery
P R O C E S S I N G & C L E A N I N G
Kindly allow up to 1-2 days for the processing of your order. As part of our outstanding customer service all rugs are professionally cleaned and repaired by our specialist restoration team if needed completely free of charge prior to dispatch.
S H I P P I N G F E E S
All prices are exclusive of shipping costs. Fees are calculated by weight, dimensions and/or size of parcel. Shipping fees are paid by the client and shown on the invoice.
C U S T O M F E E S / T A X E S
All Taxes included in the price
All Customs duties / Custom tax that may be due are not included in the sale and is the responsibility of the client.
Please enquire with your local customs office to determine what additional cost may incur prior to purchasing. A lovely free trade agreement exists between the U.S. and Morocco no custom charges apply. We are not responsible for any custom fees/taxes which you the buyer have refused to pay. All customs fees are the responsibility of the client. We cannot be held responsible if items are returned due to refusal of custom fees/ tax clearance charges. No refunds for item or shipping charges did to non payment of all fees and charge.
We cannot be held responsible for items delayed in the post due to the post service, strikes, pandemics. holidays, religious festivals or any disruptions in or out of Morocco or worldwide.
D E L I V E R Y
Your order will be processed and carefully wrapped in inner and outer protective materials ready for dispatch to the address stated on your order. You should receive a notification of shipping via email upon the dispatch of your parcel. Your email will contain further details regarding the courier, timeframe of delivery, tracking ID and revelant information.
T R A C K I N G
We use a select number of couriers for the dispatch of your order. Courier will leave a calling card if delivery attempt is unsuccessful with details on how contact can be made to rearrange delivery of your parcel. Thus a contact number, mobile or landline is required for this purpose. Your parcel can also be tracked on the couriers website.
I T E M S N O T C O L L E C T E D
Boutiquemaroc cannot be held responsible for parcels not received or collected or due to custom charge refusal. Parcels that are not collected will be sent back to us by courier. We are not responsible for items shipped back to us. We will charge the client again for sending the parcel a second time due to non-receipt or collection on the first shipping. Alternative address such as work or business maybe provided to us. A discreet service is also offered to our clients please enquire.
R E T U R N S
Here at Boutiquemaroc we travel extensively across Morocco to many rural parts visiting many tribal areas consisting of local Beni Ourain, Beni Mirit and Azilal tribes seeking out the finest examples of high quality premium Moroccan rugs and textiles. All items are hand selected and chosen for their aesthetics, authenticity, premium quality, uniqueness as well as rarity. Due to the uniqueness of our rugs and textiles all sales are final on rugs although exchanges are accepted. Should you wish to exchange a rug or textile item all return and send shipping costs and custom tax or fees on exchange rugs are the responsibility of the recipient Please view all photos and images carefully.
E X C H A N G E D A M A G E D G O O D S
We only replace items if they are defective or damaged. Even though we take our upmost care parcels can somehow get damaged or show defects. If the outside of the packaging appears to be damaged due to transportation please notify the courier company.
Do contact us within seven days of receiving your damaged parcel. In the case of damaged goods please add images.
If you need to exchange a damaged item for the same and/or similar item or rug please contact us at email@example.com and return your item in its original packaging to
R E T U R N A D D R E S S
Morocco Tel: +212 6 37 90 44 42
UK Tel: +44 7415 883474
Please note. Depending on your location, the time it may take for your exchanged product to reach you may vary.
C O N T A C T
If you have any queries regarding a product or your pending order you can contact us at firstname.lastname@example.org.
V I N T A G E Q U A L I T Y
As part of our outstanding customer service all rugs are professionally cleaned prior to dispatch. All items are hand selected one of a kind and of excellent Vintage condition but may show slight signs due to natural wear and tear such as fraying, henna or wax spots, minor holes, rusting to sequins., these are not considered flaws but part of the charm and character of vintage items. iMoroccan rugs, Handira Wedding Blankets and Berber cushions often have a unique variation to their size, please bare this in mind when viewing listing dimensions or images.
R U G A F T E R- C A R E
We also recommend that a rug pad be used underneath your rug this Contributes to the following
1<> Ads longevity of the rug.
2<> Protects the weave.
3<> Prevents movement.
4<> Protects the underside from any soiling.
Regulary vacumn depending on traffic use (using a canister type) using a side to side motion to minimise any disturbance of the delicate fibres. Professional cleaning is recommended although if spillage occurs spot clean immediately using a plentiful supply of water only blot and work from the outside edge into the centre of spill. Test a small corner prior to this for colour run and seek professional advice from a specialist.
Rotste your rug occasionally throughout the year to even out traffic wear. Rugs are beautiful on the reverse side to and can be used in the summer months in this position giving your space a lighter feel.
I M A G E S A N D P I C T U R E S
All pictures and images on this website are the sole property of Boutiquemaroc. We do not give our consent to pictures and images to be used or copied without prior written agreement, nor can they be used for other purposes.
P R E S S
For press images / materials please contact email@example.com