Terms and conditions
T E R M S A N D C O N D I T I O N S
S A L E S
Please email and enquire for further assistance or to ask questions before purchasing. Please view photos carefully. All sales are final.
S H I P P I N G
All Items are shipped Worldwide, dispatched direct from Essaouira and Marrakech Morocco as well as from London UK. Country of dispatch will be indicated on product listing. Items are sent by secure fast express couriers DHL or UPS
with guaranteed delivery.
Delivery time within 3 - 4 Business Days to U.S.A, UK and Europe. Australia Asia delivery within 7 days depending on location and customs.
P R O C E S S I N G A N D C L E A N I N G
Kindly allow 1-2 days for the processing of your order. As part of our outstanding customer service all rugs are professionally cleaned and repaired by our specialist restoration team if needed completely free of charge prior to dispatch.
S H I P P I N G F E E S
All prices are exclusive of shipping costs. Fees are calculated by weight, dimensions and/or size of parcel. Shipping fees are paid by the client and shown on the invoice.
All Customs duties /tax that may be due are not included in the sale and is the responsibility of the client.
Please enquire with your local customs office to determine what additional cost may incur prior to purchasing. A lovely free trade agreement exists between the U.S. and Morocco no custom charges apply.
We cannot be held responsible for items delayed in the post due to the post service, holidays or religious festivals or any disruptions in or out of Morocco.
D E L I V E R Y
Your order will be processed and carefully wrapped in inner and outer protective materials ready for dispatch to the address stated on your order. You should receive a notification of shipping via email upon the dispatch of your parcel. Your email will contain further details regarding the courier, timeframe of delivery, tracking ID and revelant information.
T R AC K IN G
We use a select number of couriers for the dispatch of your order. Courier will leave a calling card if delivery attempt is unsuccessful with details on how contact can be made to rearrange delivery of your parcel. Thus a contact number, mobile or landline is required for this purpose. Your parcel can also be tracked on the couriers website.
I T E M S N O T C O L L E C T E D
Boutiquemaroc cannot be held responsible for parcels not received or collected. Parcels that are not collected will be sent back to us by courier. We are not responsible for items shipped back to us. We will charge the client again for sending the parcel a second time due to non-receipt or collection on the first shipping. Alternative address such as work or business maybe provided to us. A discreet service is also offered to our clients please enquire.
R E F U N D S A N D E X C H A N G E S
Here at Boutiquemaroc we hope you will be happy with your purchase in the unlikely event you wish to return your purchase for a exchange or refund please contact us within 7 days from receipt for an exchange or refund.
We do not refund shipping costs of items nor do we refund return shipping costs. All return shipping costs are to be met by the recipient.
E X C HA N G E S
We only replace items if they are defective or damaged. Even though we take our upmost care parcels can somehow get damaged or show defects. If the outside of the packaging appears to be damaged due to transportation please notify the courier company.
Do contact us within seven days of receiving your damaged parcel. In the case of damaged goods please add images.
If you need to exchange a damaged item for the same and/or similar item or rug please contact us at email@example.com and return your item in its original packaging to
R E T U R N A D D R E S S
Morocco Tel: +212 6 39 94 66 43
Please note. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
C O N T A C T
If you have any queries regarding a product or your pending order you can contact us at firstname.lastname@example.org.
V I N T A G E Q U A L I T Y
As part of our outstanding customer service all rugs are professionally cleaned prior to dispatch. All items are hand selected and of excellent Vintage condition but may show slight defects due to natural wear and tear. Moroccan rugs, Handira Wedding Blankets and Berber cushions often have a unique variation to their size, please bear this in mind when viewing listing dimensions or images.
I M A G E S A N D P I C T U R E S
All pictures and images on this website are the sole property of Boutiquemaroc. We do not give our consent to pictures and images to be used or copied without prior written agreement, nor can they be used for other purposes.
P R E S S
For press images / materials please contact email@example.com