S H I P P I N G
All Items are shipped Worldwide, dispatched direct from Essaouira and occasionally from Marrakech Morocco as well as from London UK. Country of dispatch will be indicated on product listing. Items are sent by secure fast couriers POSTEMAROC AMANA, DHL or UPS with guaranteed delivery.
S T A N D A R D D E L I V E R Y
Delivery time frame within 4 - 5 Business Days to U.S.A, UK and Europe.
Australia, Asia and Oceania delivery within 8 days depending on location and customs.
Everywhere else 8 - 10 Days.
Items not in stock are made to order please allow 1 week for Rattan and Raffia items.
E X P R E S S D E L I V E R Y
Express Delivery - Due to the transit route distance from Essaouira to Casablanca Airport to reach the final global destination the quickest delivery timeframe is 3 days. DHL offer Express delivery for arrival within 3 days to your door. Please enquire should you require Express Delivery.
C U S T O M S & F E E S
All Customs duties /tax that may be due are not included in the sale and is the responsibility of the client.
Please enquire with your local customs office to determine what additional cost may incur prior to purchasing. A lovely free trade agreement exists between the U.S. and Morocco no custom charges apply.
We cannot be held responsible for items delayed in the post due to the post service, holidays or religious festivals, the elements, pandemics or any disruptions in or out of Morocco.
D E L I V E R Y
Your order will be examined, processed and carefully wrapped in inner and outer protective materials ready for dispatch to the address stated on your order. You should receive a notification of shipping via email upon the dispatch of your parcel. Your email will contain further details regarding the courier, timeframe of delivery, tracking ID an relevant information.
T R A C K IN G
We use a select number of couriers for the dispatch of your order. Courier will leave a calling card if delivery attempt is unsuccessful with details on how contact can be made to rearrange delivery of your parcel. Thus a contact number, mobile or landline is required for this purpose. Your parcel can also be tracked on the couriers website.
I T E M S N O T C O L L E C T E D
Boutiquemaroc cannot be held responsible for parcels not received or collected. Parcels that are not collected will be sent back to us by courier. We are not responsible for items shipped back to us. We will charge the client again for sending the parcel a second time due to non-receipt or collection on the first shipping. Alternative address such as work or business maybe provided to us. A discreet service is also offered to our clients please enquire.
R E T U R N S
Here at Boutiquemaroc we travel extensively across Morocco to many rural parts visiting many tribal areas consisting of local Beni Ourain, Beni Mirit and Azilal tribes seeking out the finest examples of high quality Moroccan rugs and textiles. All items are hand selected and chosen for their quality, uniqueness as well as rarity. Due to the uniqueness of our rugs and textiles all sales are final.
E X C H A N G E S
We only replace items if they are defective or damaged. Even though we take our upmost care parcels can somehow get damaged or show defects. If the outside of the packaging appears to be damaged due to transportation please notify the courier company.
Do contact us within seven days of receiving your damaged parcel. In the case of damaged goods please add images.
If you need to exchange a damaged item for the same and/or similar item or rug please contact us at firstname.lastname@example.org and return your item in its original packaging to
R E T U R N A D D R E S S
Morocco Tel: +212 6 37 90 44 42
UK Tel: +44 7415 883474
Please note. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
C O N T A C T
If you have any queries regarding a product or your pending order you can contact us at email@example.com.